I can understand your frustration, really. That said, you'd be hard-pressed to find anyone more honest than Jack. He gets backlogged at times. Sometimes the dratv e-cart misbehaves, causing problems. Occasionally, there have been minor mistakes in orders. However, after doing business with him for as long as fatcaaat, I still have to give the man his props.
Mistakes have always been corrected. On occasion, when an item or two is on backorder, he'll ship what he has, then send the missing items as soon as he gets them...at his expense. I've even had an item that was damaged in shipping replaced, no questions asked, didn't even have to return the damaged part. The worst thing I could say about the "doc" is that email replies have been slow on a couple of occasions, during busy season. That's not a whole lot to complain about after 11 years.
You should be able to track your first order by number, online. I always receive two confirmation e-mails with each order: one when the order is placed, the second when it ships. If you're missing one, or both, of these then something may have gone pear-shaped with the Yahoo shopping cart. All I'm trying to say ( and in far too many words... sorry) is that I'd be shocked if the underlying cause of your order problem is anything other than an honest mistake, that will be corrected. Hang in there, imho it'll be worth it.
